Processing notifications of concern submitted via Maisa

We process notifications of concern concerning people aged 18–64 that are submitted via Maisa on weekdays from 8.15 to 16.00.

For urgent matters, please contact by phone:

Answer a survey on violence in close relationships

We are conducting a survey on the experiences of violence in close relationships among Helsinki residents aged 18 and over. You can respond to the survey anonymously until 9 October 2026. Every response helps us develop services and strengthen support for all those affected by violence and their loved ones.

Respond to the survey

Special services for immigrants

We provide services for immigrants who have moved to Helsinki, refugees, victims of human trafficking, and undocumented individuals residing in Helsinki. Our services include support for integration as well as essential and urgent social services.

Photo: Virpi Velin

On this site

Advisory service for special services for immigrants
We support immigrants who have moved to Helsinki, refugees, victims of human trafficking, and undocumented individuals. You can also contact us anonymously.
Social services supporting integration
If your own resources or knowledge are not enough, we can help you manage daily life and settle in Helsinki.
Support for the transition to adulthood of individuals who arrived in Finland without a guardian
If you arrived in Finland alone, you can receive support until you turn 23.
Our services for victims of human trafficking in Helsinki
If you are, or suspect you might be, a victim of human trafficking, we can provide help and support.
Social services for undocumented individuals
These services are for foreign nationals residing in Helsinki who do not have a residence permit or a registered municipality of residence in Finland.
Health care services for undocumented individuals
As an undocumented individual, you are entitled to necessary health care, just like residents of Helsinki.
Toivolanmäki Family Community Home
This community home offers accommodation for unaccompanied minors who have a residence permit and a municipal placement in Helsinki.
Initial health check-up for immigrants
Our goal is to assess your health, identify any concerns early, and prevent the spread of infectious diseases.
Community social work
In community social work, we do resident and expert work, where we support the actors in your residential area and the communities' own resources.

How to submit a notification of concern? 

Are you worried about someone close to you? Do you suspect someone you’ve encountered may be a victim of human trafficking? You can submit a notification of concern if you are worried about someone’s well-being, health, or safety. We will assess the situation and provide them with support and services.

See the instructions for submitting a notification of concern

Photo: Jussi Hellsten

Related information elsewhere

InfoFinland
If you are moving to Finland, InfoFinland is here to help. It provides all the essential information about jobs, education, residence permits, housing, and daily life in Finland. The information is available in multiple languages.
Finnish language courses
Learning Finnish is an important part of your integration. On the Finnish Courses website (FinnishCourses.fi), you can find Finnish language courses offered by various organisers.
Finnish Immigration Service
The Finnish Immigration Service website provides information on applying for and processing residence permits, as well as seeking and processing asylum.
Videos from the Finnish Immigration Service
Find multilingual videos about applying for residence permits, work permits, and job opportunities, as well as information about studying or Finnish legislation.
Finnish Refugee Council
The Finnish Refugee Council is Finland’s largest expert organisation specialising in refugee-related issues. The organisation provides various training programmes.
PALOMA Centre of Expertise in Refugee Mental Health Work (THL, in Finnish))
The PALOMA Centre of Expertise at the Finnish Institute for Health and Welfare (THL) promotes the mental health of people with a refugee background.
Guide for the homeless
Compiled by the Sininauha Foundation, this illustrated guide brings together homelessness services provided by organisations in the Helsinki metropolitan area. The guide is available in Finnish, English, Russian, Dari, Arabic, Bulgarian, and Somali.
Ruoka-apu.fi
Ruoka-apu.fi is a shared announcement platform for food aid providers. The site provides up-to-date information on food aid events and communal meals near you.
Emergency accommodation
Our emergency accommodation services provide shelter for one night at a time or over the weekend.
Support for Integration websit
The Support for Integration website (Kotoutumisentukena.fi) is intended for those working with immigrants. It allows you to search for and announce low-threshold activities supporting integration, as well as training opportunities for volunteers.
Information for those who fled Ukraine to Helsinki
Find information about services and support provided by the City of Helsinki in response to the situation in Ukraine, as well as links to key services offered by other authorities.

You might also be interested in

Health stations
Health stations provide care for sudden and long-term health issues. Your primary health station is the one in your residential area.
Maternity and child health clinics
There are approximately 20 clinics in Helsinki. You can choose the one that best suits you and your family. All clinics offer both maternity and child health services.

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